Shipping policy
Shipping Policy
We currently ship across the UAE and selected GCC countries.
All orders include tracking information once dispatched.
We ship from multiple fulfilment locations to ensure your Premium New Zealand Manuka Honey arrives as quickly and safely as possible.
Any customs duties, import fees, VAT, or local taxes that may apply outside the UAE are the responsibility of the customer unless otherwise stated.
Shipments to Bahrain, Kuwait, Oman, Qatar & Saudi Arabia are temporarily paused due to airspace restrictions.
Customers outside the GCC region may shop through our regional websites for local shipping options, delivery times, and customer support:
- North America, UK, Canada, Australia, New Zealand & Asia: newzealandhoneyco.com
- Germany: newzealandhoneyco.de
- European Union Countries: newzealandhoneyco.eu
Shipping Regions & Delivery Times
Important Shipping Information
- Delivery times are estimates only and may vary during holidays, customs processing, or peak periods.
- Orders are processed on business days only.
- Temperature-controlled delivery is currently available only within the UAE.
- GCC shipments may occasionally experience delays due to customs clearance or regional transport restrictions outside our control.
- Incorrect or incomplete delivery addresses may result in shipping delays or additional courier fees.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
Returns & Customer Satisfaction
Whether you are trying our 100% natural Manuka Honey for the first time, purchasing a gift, or returning as a valued customer, your satisfaction is important to us.
If your order arrives damaged, incorrect, or if you experience any issues, please contact us at:
Return or replacement enquiries must be submitted within 30 days of purchase.
