Free shipping on all orders to UAE

All orders will receive a tracking number once dispatched. Any taxes, customs or import duties that may occur during delivery are the responsibility of the customer. Shipments are fulfilled via Aramex or DHL.

Returns

We offer a 30-day return policy from the date your order is delivered. To qualify for a return, the item(s) must be unused, unopened and in the same condition as when you received it. For hygiene and safety reasons, partially used or opened food items cannot be returned unless they are defective or damaged.

Here's how it works:

1. Get in touch. Email us at hello@newzealandhoneyco.com with your order number and the reason for your return.
2. We'll send instructions. We'll confirm your return is eligible and give you the correct return address for your location.
3. Send it back. Post your item back to us. For change-of-mind returns, return shipping is the customer's responsibility. If your item arrived defective or damaged, we cover it.
4. Once we receive and inspect your return, we'll email you to confirm your refund. Approved refunds go back to your original payment method (allow up to 10 business days depending on your bank).

For full return conditions, exclusions, and refund details, see our Refund Policy.

Managing your subscription

To manage a subscription — skip a delivery, change frequency, or cancel — log into your account and go to Subscriptions. You can also find out more about Subscribe & Save here.