Refund policy

Product Returns

We offer a 30-day return policy within the UAE. To qualify for a return, items must be unused, unopened, and in their original condition. For hygiene reasons, opened food products cannot be returned unless defective or damaged.

To start a return, please contact our support team at hello@newzealandhoneyco.com with your order number. Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Refunds

Once your return is received and inspected, we’ll notify you by email. If approved, a refund will be processed to your original payment method. Depending on your bank or payment provider, refunds may take up to 10 business days to appear.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible at hello@newzealandhoneyco.com. Orders that have not yet been shipped can be fully cancelled and refunded. 

Exchanges & Damaged Items

If your order arrives damaged or incorrect, please contact us within 30 days at hello@newzealandhoneyco.com with your order number and a photo of the issue. We’ll arrange a replacement or refund as quickly as possible.