Terms & Conditions

Last Updated: May 2026

OVERVIEW

Welcome to New Zealand Honey Co. UAE (“New Zealand Honey Co.”, “we”, “us”, or “our”). These Terms & Conditions govern your use of our website, products, and services available through www.newzealandhoneyco.ae.

Our website is hosted on Shopify, which provides the eCommerce platform that enables us to sell our products and services to you.

By accessing our website or purchasing products from us, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, you must not use this website.

1. Business Information

Business Name: New Zealand Honey Co. UAE
Website: https://www.newzealandhoneyco.ae
Email: hello@newzealandhoneyco.com
Customer Support Hours: Monday – Friday, 9:00am – 5:00pm NZT

2. Eligibility to Use the Website

By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

You agree to provide accurate, current, and complete information when placing orders or creating an account.

3. Products & Product Information

We make every effort to display product descriptions, images, ingredients, and pricing accurately. However, actual product appearance may vary depending on device settings and packaging updates.

Our honey products are natural products sourced from New Zealand and may vary slightly by batch, texture, or colour.

All products are subject to availability. We reserve the right to discontinue or limit quantities of any product at any time without notice.

4. Orders & Acceptance

Placing an order on our website constitutes an offer to purchase products.

Orders are subject to acceptance and availability. We reserve the right to refuse, cancel, or limit any order at our discretion, including where pricing or product information errors occur.

A contract is formed only once your order has been confirmed and dispatched.

5. Pricing & Payment

All prices displayed on the website are shown in UAE Dirham (AED) unless otherwise stated.

Prices may include or exclude VAT depending on local GCC regulations and checkout settings.

We accept secure online payments including:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Tabby / Tamara (where available)

You agree that all payment information provided is valid and authorised for use.

6. Shipping & Delivery

We deliver across the UAE and selected GCC countries.

Delivery times provided are estimates only and may vary due to customs processing, courier delays, public holidays, weather conditions, or events beyond our control.

Import duties, customs charges, and local taxes may apply in certain GCC countries outside the UAE and are the responsibility of the customer unless otherwise stated.

Risk of loss or damage passes to the customer upon delivery.

7. Returns & Refunds

If you are not satisfied with your purchase, please contact us at hello@newzealandhoneyco.com .

Due to the nature of food and consumable products, opened items may not be eligible for return unless faulty, damaged, or incorrectly supplied.

Refunds or replacements are handled in accordance with applicable UAE consumer protection laws.

Please refer to our separate Refund Policy for complete details.

8. Intellectual Property

All website content including logos, product names, images, graphics, text, videos, and branding are owned by or licensed to New Zealand Honey Co. and are protected under applicable intellectual property laws.

You may not reproduce, distribute, copy, modify, or commercially exploit any content without prior written permission.

9. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes
  • Upload malicious software or harmful code
  • Interfere with website security or functionality
  • Use bots, scrapers, or automated systems without permission
  • Attempt unauthorised access to systems or customer data

10. AI Agents & Automated Access

Automated agents, bots, AI systems, or scraping technologies may not access or interact with our website without our prior written approval.

Any approved automated system must accurately identify itself through its user agent and comply with applicable technical restrictions.

11. Limitation of Liability

To the fullest extent permitted by UAE law, New Zealand Honey Co. shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

12. Health & Product Disclaimer

Our products are not intended to diagnose, treat, cure, or prevent any disease.

Information provided on this website is for general informational purposes only and should not replace medical advice from a qualified healthcare professional.

If you have allergies, medical conditions, or are pregnant or breastfeeding, please consult your healthcare provider before consuming our products.

13. Privacy

Your use of this website is also governed by our Privacy Policy.

We process personal information in accordance with applicable UAE and international privacy laws.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the UAE.

15. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Changes become effective immediately upon publication on this website.

16. Contact Information

For any questions regarding these Terms & Conditions, please contact:

New Zealand Honey Co. UAE
Email: hello@newzealandhoneyco.com
Website: www.newzealandhoneyco.ae