Privacy policy

Privacy Policy

Last Updated: May 2026

New Zealand Honey Co. UAE (“New Zealand Honey Co.”, “we”, “us”, or “our”) operates this website and Shopify store located at www.newzealandhoneyco.ae.

This Privacy Policy explains how we collect, use, process, disclose, and protect your personal information when you visit our website, purchase products, communicate with us, or otherwise use our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Personal & Contact Information

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address

Order & Payment Information

  • Order history
  • Transaction details
  • Payment method information
  • Delivery preferences

Payment information is processed securely through third-party payment providers and is not stored directly on our servers.

Technical & Device Information

  • IP address
  • Browser type
  • Device identifiers
  • Operating system
  • Website usage data
  • Cookies and analytics information

2. How We Collect Information

We collect personal information:

  • When you place an order
  • When you subscribe to our emails
  • When you contact customer support
  • When you browse our website
  • Through cookies and tracking technologies
  • Through Shopify and integrated third-party applications

3. How We Use Your Information

We may use your personal information for the following purposes:

  • Processing and fulfilling orders
  • Providing customer service and support
  • Sending order confirmations and shipping updates
  • Improving website performance and user experience
  • Preventing fraud and maintaining website security
  • Sending promotional emails and marketing communications
  • Customising advertising and product recommendations
  • Complying with legal and regulatory obligations

4. Shopify & Third-Party Services

Our website is powered by Shopify. Shopify processes personal information on our behalf in order to provide hosting, checkout, payment processing, analytics, and related eCommerce services.

We may also share information with trusted third-party service providers, including:

  • Payment gateways
  • Shipping and courier companies
  • Marketing and advertising platforms
  • Email and SMS communication providers
  • Analytics and website optimisation providers

These third parties process information in accordance with their own privacy policies and applicable laws.

5. Marketing Communications

With your consent, we may send promotional emails, SMS messages, newsletters, offers, and product updates.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

6. Cookies & Tracking Technologies

We use cookies, pixels, and similar tracking technologies to:

  • Remember your preferences
  • Improve website functionality
  • Analyse traffic and website performance
  • Provide personalised advertising
  • Support cart and checkout functionality

By using our website, you consent to the use of cookies unless disabled through your browser settings.

7. International Data Transfers

As an international business operating through Shopify and global service providers, your information may be processed or stored outside the UAE or GCC region, including in New Zealand, the United States, Canada, Europe, or other countries.

We take reasonable steps to ensure that personal information transferred internationally is protected in accordance with applicable privacy laws.

8. Data Security

We implement commercially reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, disclosure, alteration, or destruction.

However, no online platform or electronic transmission can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services
  • Fulfil legal and tax obligations
  • Resolve disputes
  • Enforce agreements and policies

10. Your Rights

Subject to applicable UAE and international privacy laws, you may have rights to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Withdraw consent for marketing communications
  • Request details about how your information is used

To exercise these rights, please contact us using the details below.

11. Children's Privacy

Our website and products are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites.

13. UAE & GCC Compliance

We aim to process personal information in accordance with applicable UAE consumer protection and data privacy principles, including relevant UAE federal privacy regulations where applicable.

Customers located in GCC countries may also have rights under local consumer or privacy laws applicable in their jurisdiction.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or operational needs.

Updated versions will be posted on this page with the revised “Last Updated” date.

15. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact:

New Zealand Honey Co. UAE
Website: www.newzealandhoneyco.ae
Email: hello@newzealandhoneyco.com